Plugnotes Terms of Use

Preamble

Last updated: 28/02/2026

Thank you for choosing Plugnotes ! This document describes in detail your rights and ours in relation to the provision of the Service (as defined below). We therefore ask you to read these Terms carefully.

Terms of Use and Stakeholders

These terms of use (hereinafter the "Terms") govern access to our website, application, software, and services (hereinafter the "Services" or "The Program"). The Terms constitute a contract between Plugnotes SA, a company established in Belgium with its registered office at 1490 Court-Saint-Étienne, Clos du Beau Ruisseau 7, and you (the "Client"). If you do not accept these Terms, you do not have the right to access or use our Service. Any registration or use of our Services constitutes full acceptance of these Terms. If you use our Services on behalf of a company, you accept these Terms on its behalf. Our Services are not intended for individuals under 15 years of age. By using them, you declare that you are over 15 years old.

Delivery and Provision via a Partner

The Program is considered delivered once a license has been provided. The use and delivery of the Services must comply with these terms. The Program may be provided directly by Plugnotes or via an authorized partner entitled to conclude an agreement with the Client. Plugnotes guarantees that the Services will be provided in accordance with this agreement. When provided via a partner, Plugnotes always provides Level 3 support to the partner and the update service directly to the Client.

Software and License Rights

The Client acquires a limited, non-exclusive, non-transferable, and revocable right to use (license) the Program, restricted in territory and time, solely for the purpose of accessing the Services. The Client is not authorized to sell, rent, lend, or transfer the Program or the license to a third party. The Client may make necessary backups but may under no circumstances produce copies of the Program. Downloaded client software may be automatically updated.

Your Data and the Permissions You Grant

By using our Services, you may provide us with your files, content, and messages (hereinafter "your Data"). Your Data belongs to you. You grant us, our affiliates, and trusted third parties a limited (and royalty-free) right to host, back up, and share your Data in order to provide you with the Service. Your data is stored in Germany. However, you acknowledge that your electronic communications may pass through computer networks owned or used by Plugnotes located outside of Germany.

Your Responsibilities

You are responsible for your conduct and your Data, including when voluntarily sharing with third parties.

• Third-party intellectual property: Do not copy, transfer, upload, or share any content without holding the rights to it. Plugnotes is not responsible for content published and shared via the Services.
• Security: You must ensure the security of your password and keep your information up to date. Do not share your access credentials.
• Compliance: Use of the Services must comply with applicable legislation, including export control regulations.

Intellectual Property and Copyright

Plugnotes retains full ownership, copyrights, trademarks, logos, and other intellectual property rights over the Program and Services. These Terms do not grant you any rights or title in this regard. The Client undertakes to prevent the Program from falling into the possession of a third party. We respect the intellectual property of others and respond to claims of alleged copyright infringement in accordance with the law, reserving the right to remove infringing content or terminate the accounts of repeat offenders.

Paid Services, Term, and Payment Conditions

• Term and Renewal: The agreement is concluded for a period of 12 months from the date of subscription or signature, and is automatically extended for successive 12-month periods, unless canceled.
• Billing: You are billed annually in advance. You must pay all applicable taxes. We reserve the right to modify our rates for the next term; in the event of an increase, you will have the right to terminate your subscription.
• Payment and Delays: All our invoices are payable within 10 days of the invoice date. A delay of more than 20 days will incur a late payment fee of at least 10%. Payment delays authorize us to suspend access to your account without notice, or even cancel it after 90 days of delay, with the implied consequences for your data.

Termination

• At your initiative: You may terminate the agreement by notifying us in writing at least 2 months before the end of the current annual period (renewal date).
• At our initiative: We may suspend or terminate your access with reasonable notice (15 days) to allow you to remedy the situation if: (a) you fail to comply with these Terms, (b) you pose a risk of harm, or (c) you are more than 3 months overdue on payment.
• Without notice: Termination will be immediate if you commit a material breach, if required by law, or if it incurs our legal liability.
  

Support, Error Resolution, and Specific Exclusions

An error in the Program is considered significant if it affects the Program as a whole or hinders its operation. The Client is entitled to Service/Support only to the extent expressly described. Excluded are situations attributable to:

• Internal circumstances within the Client's organization (employees, individuals granted access).
• Attempts to extend functions or make unauthorized additions to the Program.
• Incorrect use of the Program (inaccurate input, non-compliance with documentation).
• Third-party software beyond Plugnotes' responsibility (conflicts with other hardware or software systems due to subsequent installations).
• External influences on the Client's systems (network errors, security breaches, interference).
  

Interruption of Services

In the event of unexpected circumstances beyond our control or a legal obligation, we may interrupt the Services. You will be notified in advance to export your data. If the interruption occurs before the end of a paid period, we will refund the prepaid amount pro-rata for the unused period.

Limitation of Liability and Warranty Exclusions

The Services are provided "as is." To the extent permitted by law, Plugnotes and its affiliates offer no express or implied warranty that the Services will meet all your needs, be free from interruptions or errors, or that errors will be systematically corrected. Use is at your own risk. In no event shall either party be liable for indirect, special, incidental, or consequential damages, including loss of business, lost profits, loss of data, or loss of business opportunities. Our total financial liability for compensation (excluding third-party claims for infringement) is strictly limited to 100% of the license fees paid for your current plan (or 20 EUR if no amount has been paid).

Dispute Resolution and Applicable Law  

Before any formal proceedings, you agree to attempt an amicable resolution by writing to us at contact@plugnotes.com. If the dispute is not resolved within 15 days, formal proceedings may be initiated. These Terms are governed by Belgian law. Any dispute will be subject to the exclusive jurisdiction of the French-speaking Commercial Court of Brussels, subject to mandatory local laws applicable to consumers (e.g., within the EU) which may prevail.

Miscellaneous Provisions and Updates

• Entire Agreement, Waiver, and Assignment: These Terms constitute the entire agreement between the parties. Failure to enforce any provision does not constitute a waiver. If any provision is unenforceable, the others remain in effect. You may not assign your rights. Plugnotes may assign its rights to any affiliated company, subsidiary, or successor in interest.
• Updates: We may revise these Terms (legislative changes, improvements, etc.). You will be notified at least 30 days before they take effect via your account's email address or within the product. If you reject the changes, you must close your account (with a pro-rata refund, if applicable). Continued use of the Service constitutes acceptance of the new Terms.

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