Facq digitizes its delivery discrepancy reports with Plugnotes

Founded 140 years ago, Facq is the Belgian leader in sanitary and heating distribution. With 45 sales points, 15 showrooms, and 3 warehouses (60,000 m²), managing supplier discrepancies accounted for 40 hours of manual work per month.

In summary

No more carbon paper
40 hours saved per month
Improved communication
— Before / After

What Plugnotes changed at Facq

Before Plugnotes

Inefficient supplier communication — emails, phone, carbon paper
Unable to track cases from start to finish
No analysis possible per supplier
Suppliers not integrable with their ERP — off-system exchanges

With Plugnotes

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Custom forms shared via mobile app with warehouse teams
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Discrepancy report sent to the supplier in one click with photo
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Supplier responds via pre-established form — standardized process
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Everything centralized — complete traceability, supplier-specific analysis possible
— Utilisation de Plugnotes

How Facq uses Plugnotes daily

— Testimonial

What Facq says about Plugnotes

"Plugnotes enabled us to digitize communication with our suppliers, who could not be integrated into our ERP. This saves us 40 hours each month."

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