Facq digitizes its delivery discrepancy reports with Plugnotes
Founded 140 years ago, Facq is the Belgian leader in sanitary and heating distribution. With 45 sales points, 15 showrooms, and 3 warehouses (60,000 m²), managing supplier discrepancies accounted for 40 hours of manual work per month.
In summary
No more carbon paper
40 hours saved per month
Improved communication
— Before / After
What Plugnotes changed at Facq
Before Plugnotes
Inefficient supplier communication — emails, phone, carbon paper
Unable to track cases from start to finish
No analysis possible per supplier
Suppliers not integrable with their ERP — off-system exchanges
With Plugnotes
Custom forms shared via mobile app with warehouse teams
Discrepancy report sent to the supplier in one click with photo
Supplier responds via pre-established form — standardized process
Everything centralized — complete traceability, supplier-specific analysis possible
— Utilisation de Plugnotes
How Facq uses Plugnotes daily
— Testimonial
